GB
Geraldine B
1 reviews | Active since Jul 2015
18 Feb 2025, 09:30
Cancelation not getting done
I've been trying to cancel my Vodacom contract since 18 December... Still paying... Because every time I phone they saying my account is in arrears and I need to make payment. Every time I make a payment just for it to not be canceled. Will I be paying for a VODACOM contract for the rest of my life? Phoned cancelations 3 times, been in the shop, spoke to billing... Still no one can help... What should I do?!?!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Feb 2025, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Feb 2025, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Feb 2025, 13:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Feb 2025, 13:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
GB
Geraldine B's updateReviewer Update
12 Feb 2026, 11:30 Good day,
Today, 12 February 2026, I visited your Vodacom store once again regarding the cancellation of my contract. This issue has now been ongoing for 14 months.My contract already expired in 2024. Since then, I have repeatedly attempted to cancel it. Each time, I am told that I must first settle an outstanding amount before cancellation can be processed. I have made several payments over this period, yet there has been no progress or resolution.Currently, my number has been locked by Vodacom. I am unable to receive calls or SMSs, which means I cannot even use the service I am still being charged for. I have also not received any email communication from Vodacom regarding this matter.Even the consultant at the Vodacom store today attempted to assist by making five separate calls to different departments, but without success. The only feedback remains: “Make payment and then we can cancel.”For 14 months, I have continued making payments without being any closer to resolving this issue. My contract has expired, I cannot use the service, and I am still being billed. This is extremely frustrating and unacceptable.
Please treat this matter as urgent. I expect a written response within 5 working days.
***
Kind regards,
Geraldine Barkhuizen
Today, 12 February 2026, I visited your Vodacom store once again regarding the cancellation of my contract. This issue has now been ongoing for 14 months.My contract already expired in 2024. Since then, I have repeatedly attempted to cancel it. Each time, I am told that I must first settle an outstanding amount before cancellation can be processed. I have made several payments over this period, yet there has been no progress or resolution.Currently, my number has been locked by Vodacom. I am unable to receive calls or SMSs, which means I cannot even use the service I am still being charged for. I have also not received any email communication from Vodacom regarding this matter.Even the consultant at the Vodacom store today attempted to assist by making five separate calls to different departments, but without success. The only feedback remains: “Make payment and then we can cancel.”For 14 months, I have continued making payments without being any closer to resolving this issue. My contract has expired, I cannot use the service, and I am still being billed. This is extremely frustrating and unacceptable.
Please treat this matter as urgent. I expect a written response within 5 working days.
***
Kind regards,
Geraldine Barkhuizen
GB
Geraldine B's update12 Feb 2026, 11:30
Reviewer Update
Good day,
Today, 12 February 2026, I visited your Vodacom store once again regarding the cancellation of my contract. This issue has now been ongoing for 14 months.My contract already expired in 2024. Since then, I have repeatedly attempted to cancel it. Each time, I am told that I must first settle an outstanding amount before cancellation can be processed. I have made several payments over this period, yet there has been no progress or resolution.Currently, my number has been locked by Vodacom. I am unable to receive calls or SMSs, which means I cannot even use the service I am still being charged for. I have also not received any email communication from Vodacom regarding this matter.Even the consultant at the Vodacom store today attempted to assist by making five separate calls to different departments, but without success. The only feedback remains: “Make payment and then we can cancel.”For 14 months, I have continued making payments without being any closer to resolving this issue. My contract has expired, I cannot use the service, and I am still being billed. This is extremely frustrating and unacceptable.
Please treat this matter as urgent. I expect a written response within 5 working days.
***
Kind regards,
Geraldine Barkhuizen
Today, 12 February 2026, I visited your Vodacom store once again regarding the cancellation of my contract. This issue has now been ongoing for 14 months.My contract already expired in 2024. Since then, I have repeatedly attempted to cancel it. Each time, I am told that I must first settle an outstanding amount before cancellation can be processed. I have made several payments over this period, yet there has been no progress or resolution.Currently, my number has been locked by Vodacom. I am unable to receive calls or SMSs, which means I cannot even use the service I am still being charged for. I have also not received any email communication from Vodacom regarding this matter.Even the consultant at the Vodacom store today attempted to assist by making five separate calls to different departments, but without success. The only feedback remains: “Make payment and then we can cancel.”For 14 months, I have continued making payments without being any closer to resolving this issue. My contract has expired, I cannot use the service, and I am still being billed. This is extremely frustrating and unacceptable.
Please treat this matter as urgent. I expect a written response within 5 working days.
***
Kind regards,
Geraldine Barkhuizen