1 reviews | Active since Aug 2016
Cancelation not done
<p>I was called by a Vodacom consultant that offered a specail promotion for a data bundle on my exsisiting contract. A week later I received a simcard and modem. I noticed i was charged connection fees and a additional contract was added on my account for cell number ********** 781. I called headoffice and advised them this was not what i agreed to and I would like to cancel the contract with imediate effect as per my cpa right. I logged cancelation within my cooling off period of direct marketing. They collected the unused modem and sim per courier on waybill RW ********** 9. Up until today I am still being charged for the contract and the cancelation has not been done. I want this contract cancelled and all fees charged to be credited. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Please accept our sincere apology for the delay in this regard.
Your query is in hand with the Sales Team in order to assist with the cancellation and credits on your account.
Kind regards
Vodacom Consumer Website Team
Best regards,
Please accept our sincere apology for the delay in this regard.
Your query is in hand with the Sales Team in order to assist with the cancellation and credits on your account.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client.
The Sales Team advised that they are in process of cancelling the contract and creating the credits. Once again, we would like to apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client.
The Sales Team advised that they are in process of cancelling the contract and creating the credits. Once again, we would like to apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
Best regards,
