1 reviews | Active since Dec 2023
Cancelation Nightmare
I've been struggling to cancel my contract since December 2023. End November I was contacted to upgrade my contract I declined afew times because the project that I was working on was canceled and would be unemployed. Starting December a sales representative phoned me again and she informed me if I cancel my contract I won't be able to use my number. This is the first time ever I've took out an contract. So with the issue of loosing my number and change everything I agreed to keep the contract with lesser payment, but my cut told me that this is not right. Middle December I've decided to visit a branch in Rustenburg the lady said to me that I can keep my number if I cancel I should phone Vodacom. Very bad that you can open an account in store but can't cancel it in store. So, I've phoned the cancelation department and every month since then would have been my last month. On the 30th of April my employment contract canceled, I have no income anymore and I've told them since December I will be employment if I don't get other work, knowingly of this information they're still billing me. Apparently end of May will be my last payment, I really do hope so. This is very bad service and no customer care. I won't recommend nor advise anyone to take a contract out with Vodacom. They'll just have an automated messaging below saying someone will contact you but you won't get your money back.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for the call and prompt feedback. Was there anything feedback as to why that woman **** to me and why I've struggled since December to cancel the contract? Regarding the payment ,on my vodacom app it still states bill so far R252.99. If my account is canceled and you've credited the account there shouldn't be a bill at all?
Thank you for the call and prompt feedback. Was there anything feedback as to why that woman **** to me and why I've struggled since December to cancel the contract? Regarding the payment ,on my vodacom app it still states bill so far R252.99. If my account is canceled and you've credited the account there shouldn't be a bill at all?
