CANCELATION NIGHTMARE

i have LTE promotional data contract with you guys since March 2020 and i want to cancel the contract i did what i was told to do to send a cancelation request 30 days before i did that on february the 17th and i spoke to the lady by thando Mabukeka and my ref was SR*** on the 21th i got 3 missed calls and later an email quoting the same ref number that my query has been received and feedback will be provided soon. i followed up the 08/03via email and i recived and email saying that the service reuest status is PENDING On the 10/03 i send another emeil on *** email add to get clarity no response and on the 10/03 i called and the agent i spoke to said i must email VBCANCELATIONS and i did so and recieved a response on monday saying my order is fibre and they cant assist and the can confirm that its not cancelled. and i mmust email the *** email add MIND YOU I DONT HAVE FIBRE WITH YOU GUYS REMEBER I SAID I HAVE PROMOTIONAL DATA LTE! the ref number from VBcancelation is SR***. As advised by the VB cancelation that i must email *** guys i diud so on monday at 5:30 tuesday the 15th of march i got another email that says my FIBRE will be cancelled effective 01/05/2022 and now its not cancelled. that email quoted a sales order *** i was soo confused coz i dont have fibre and confused that how come it can be cancelled on the 01/05/2022 when i sent my request on 17 feb ? and the 24m of the contract is march ? how and why ? i called and i was more confused than before i spoke to the lady from CAPTE Call center her name is Lethabo and she said she can see my request and pending for my approval so i need to approve the cancellation. she then sent an email that has a link to approve and when i clicked on the link and that link was a nightmare itself it took me to cellphone deals and i called again wanting assistance it was from bad to worse the agent that i spoke to didnt know anything about a link and i spent 2 hours on the line trying to get assistance an here i am not assistance not knowing whats going on with the request sent on the 17th of feb. some agent said i have home fibre and my name is Athony and the contract is from 2019 and they will cancel it and when im disputing that they will transfer me to another department and the line will ring and drop and call again be told about HOME FIBRE FOR MR ANTHONY. SO theres Mr Anthony in SA that his contract is at risk of being cancelled by you vodacom bcz of an *********** staff and me wanting to cancel not get the help. your agents are clueless shem i am disgusted at the level of service