GW
Gerhard W
1 reviews | Active since May 2013
26 Apr 2024, 11:11
Cancelation Nightmare!!!!!!!!!!
I moved into a new property which had Fibre from Vodacom. The old owner only cancelled his Fibre this week. Vodacom now states that they will only cancel his contract and release the previous owner from the Frogfoot Fibre line in a months' time. I cannot install my new Fibre until Vodacom informs Frogfoot of the cancelation. I cannot earn an income because of this delay which is completely out of my control and at the mercy of the unhelpful and arrogant call center employees at Vodacom Fibre. Vodacom wants to drag this out as long as possible so that they can continue receiving an income from the previous owner as there is no way in hell that I take Fibre out with Vodacom. Hope you corporate greed is worth the reputational risk of this post and other posts on social media.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Apr 2024, 12:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Apr 2024, 12:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GW
Gerhard W's updateReviewer Update
26 Apr 2024, 20:20Got a call from a Vodacom agent. After telling me that they cannot do anything and that I must wait 30 days for another person's cancelation before I can get my new fibre, he told me to calm down when I got upset.
I am truly fed up with this situation. You are causing me to not earn an income due to your refusal to remove a previous owner of our house from the fibre line running in my yard!!!!
No wonder you have 120,000 negative reviews on Hello Peter. That is roughly every 500 person in SA complaining about you company. Shocking stats!!!!!
I am truly fed up with this situation. You are causing me to not earn an income due to your refusal to remove a previous owner of our house from the fibre line running in my yard!!!!
No wonder you have 120,000 negative reviews on Hello Peter. That is roughly every 500 person in SA complaining about you company. Shocking stats!!!!!
GW
Gerhard W's update26 Apr 2024, 20:20
Reviewer Update
Got a call from a Vodacom agent. After telling me that they cannot do anything and that I must wait 30 days for another person's cancelation before I can get my new fibre, he told me to calm down when I got upset.
I am truly fed up with this situation. You are causing me to not earn an income due to your refusal to remove a previous owner of our house from the fibre line running in my yard!!!!
No wonder you have 120,000 negative reviews on Hello Peter. That is roughly every 500 person in SA complaining about you company. Shocking stats!!!!!
I am truly fed up with this situation. You are causing me to not earn an income due to your refusal to remove a previous owner of our house from the fibre line running in my yard!!!!
No wonder you have 120,000 negative reviews on Hello Peter. That is roughly every 500 person in SA complaining about you company. Shocking stats!!!!!
GW
Gerhard W's updateReviewer Update
30 Apr 2024, 12:07PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!
What does the previous owner's contract with you, have to do with me??????? Why is his 1 month calender notice my problem?
You are holding a fibre line, that is laid in my property, and which is not even owned by you, hostage!
You leave me with no further option but to take legal action, as you are purposefully withholding me from earning an income.
VODACOM TRULY DESERVES EVER ONE OF THE 120,000 COMPLAINTS ON HELLOPETER.
YOU ALSO REALLY UNDERESTIMATE THE POWER OF WORD OF MOUTH AND MY SOCIAL CIRCLES.
ALL OF THIS SO YOU CAN GET ONE MORE MONTH OF INCOME (Approx. what? R 800). HOPE THE REPURCUSSIONS AND SOCIAL DAMAGE ARE WORTH YOUR R800!!!!!!!!!!!!!!
What does the previous owner's contract with you, have to do with me??????? Why is his 1 month calender notice my problem?
You are holding a fibre line, that is laid in my property, and which is not even owned by you, hostage!
You leave me with no further option but to take legal action, as you are purposefully withholding me from earning an income.
VODACOM TRULY DESERVES EVER ONE OF THE 120,000 COMPLAINTS ON HELLOPETER.
YOU ALSO REALLY UNDERESTIMATE THE POWER OF WORD OF MOUTH AND MY SOCIAL CIRCLES.
ALL OF THIS SO YOU CAN GET ONE MORE MONTH OF INCOME (Approx. what? R 800). HOPE THE REPURCUSSIONS AND SOCIAL DAMAGE ARE WORTH YOUR R800!!!!!!!!!!!!!!
GW
Gerhard W's update30 Apr 2024, 12:07
Reviewer Update
PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!
What does the previous owner's contract with you, have to do with me??????? Why is his 1 month calender notice my problem?
You are holding a fibre line, that is laid in my property, and which is not even owned by you, hostage!
You leave me with no further option but to take legal action, as you are purposefully withholding me from earning an income.
VODACOM TRULY DESERVES EVER ONE OF THE 120,000 COMPLAINTS ON HELLOPETER.
YOU ALSO REALLY UNDERESTIMATE THE POWER OF WORD OF MOUTH AND MY SOCIAL CIRCLES.
ALL OF THIS SO YOU CAN GET ONE MORE MONTH OF INCOME (Approx. what? R 800). HOPE THE REPURCUSSIONS AND SOCIAL DAMAGE ARE WORTH YOUR R800!!!!!!!!!!!!!!
What does the previous owner's contract with you, have to do with me??????? Why is his 1 month calender notice my problem?
You are holding a fibre line, that is laid in my property, and which is not even owned by you, hostage!
You leave me with no further option but to take legal action, as you are purposefully withholding me from earning an income.
VODACOM TRULY DESERVES EVER ONE OF THE 120,000 COMPLAINTS ON HELLOPETER.
YOU ALSO REALLY UNDERESTIMATE THE POWER OF WORD OF MOUTH AND MY SOCIAL CIRCLES.
ALL OF THIS SO YOU CAN GET ONE MORE MONTH OF INCOME (Approx. what? R 800). HOPE THE REPURCUSSIONS AND SOCIAL DAMAGE ARE WORTH YOUR R800!!!!!!!!!!!!!!