KS
Kelebogile S
1 reviews | Active since Jul 2024
25 Jul 2024, 12:08
Cancelation letter
I had a device contract with Vodacom that I took in December 2023. I requested premature cancelation in July and settled the account. All I am requesting from Vodacom is a cancelation letter confirming that the contract is settled and canceled. I am unable to receive that, apparently the "vodacom" system does not allow for the cancelation letter to be sent. How sure will I know the contract has been successfully canceled if I don't receive the cancelation letter?
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Vodacom's replyOfficial
25 Jul 2024, 14:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jul 2024, 14:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team