tH
thea H
1 reviews | Active since Dec 2016
21 Aug 2020, 11:41
cancelation joke
i really dont know why it cost so much to cancel a sim only contract by you guys.... r15000 really vodacom are you nuts... its only a sim card not even a router.... you are the worst service provider
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Replies (3)tH
thea H's updateReviewer Update
21 Aug 2020, 11:53this after your sales lady offered me the covid 19 relief instead of cancelling.... i taught ok i save now and finish other stuff and keep my data package because its getting extended and paying less for 3 months why lie to me if its not true how do u expect r15000 for a sim only contract
tH
thea H's update21 Aug 2020, 11:53
Reviewer Update
this after your sales lady offered me the covid 19 relief instead of cancelling.... i taught ok i save now and finish other stuff and keep my data package because its getting extended and paying less for 3 months why lie to me if its not true how do u expect r15000 for a sim only contract
Vodacom's replyOfficial
21 Aug 2020, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Aug 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Sept 2020, 16:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query has been escalated to the relevent department and have askeed you to forward them all the required documents. See below: *** Good day, please resend the escalation for assistance with Covid - 19 business assist with the following documents ID copy, payslip and letter from company (detailing the current situation) to the following email *** Regards Consumer Website Team
Our records indicate that your query has been escalated to the relevent department and have askeed you to forward them all the required documents. See below: *** Good day, please resend the escalation for assistance with Covid - 19 business assist with the following documents ID copy, payslip and letter from company (detailing the current situation) to the following email *** Regards Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2020, 16:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query has been escalated to the relevent department and have askeed you to forward them all the required documents. See below: *** Good day, please resend the escalation for assistance with Covid - 19 business assist with the following documents ID copy, payslip and letter from company (detailing the current situation) to the following email *** Regards Consumer Website Team
Our records indicate that your query has been escalated to the relevent department and have askeed you to forward them all the required documents. See below: *** Good day, please resend the escalation for assistance with Covid - 19 business assist with the following documents ID copy, payslip and letter from company (detailing the current situation) to the following email *** Regards Consumer Website Team
Best regards,