AvdW
Andries van der Westhuizen
1 reviews | Active since Aug 2016
01 Jun 2020, 21:34
CANCELATION ISSUE!!!!!!!
I have been trying since Friday 29th to cancel my contract that expires end of the month.
Website says the following.."Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details"
I got nowhere with the 082 111 number, no online cancellation function either. It is so frustrating!!
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Vodacom's replyOfficial
02 Jun 2020, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2020, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team