aK
alex K
1 reviews | Active since Aug 2015
26 Feb 2019, 16:52
Cancelation Incompetence!!!
I have tried to cancel my contract now 5 times, everytime i get the stupid ref number but my contract doesn't get canceled? I have recodings of all the numerous calls i made and pleaded for them to cancel. They absolutely do nothing can someone please assist
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Replies (2)
Vodacom's replyOfficial
27 Feb 2019, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Feb 2019, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Feb 2019, 10:48Dear Herman,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved and contract has been cancelled. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved and contract has been cancelled. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply27 Feb 2019, 10:48
Official
Dear Herman,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved and contract has been cancelled. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved and contract has been cancelled. Regards Consumer Website Team(SA)
Best regards,