SvdM
Schalk van der Merwe
1 reviews | Active since Oct 2018
18 Nov 2020, 13:36
Cancelation frustration
I have an old data contract with vodacom not being used anymore. Went to vodashop to cancel, they cannot cancel and gave me number to call. Asked what they would need and advised only id. Phoned the number, automated service wanting the mobile number which I do not have. Phoned call centre 082135, does not work. I just want to get cancellation quote and cancel and no phone lines are assisting. Frustrated and glad not primary with Vodacom.
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Replies (2)
Vodacom's replyOfficial
18 Nov 2020, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Nov 2020, 12:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation of cellphone number *** effective 31/12/2020.
We apologize for the inconvenience for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation of cellphone number *** effective 31/12/2020.
We apologize for the inconvenience for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2020, 12:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation of cellphone number *** effective 31/12/2020.
We apologize for the inconvenience for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation of cellphone number *** effective 31/12/2020.
We apologize for the inconvenience for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,