TM
Thato M
1 reviews | Active since Sept 2024
17 Sept 2024, 11:53
Cancelation for sim only
I was offered a sim only deal for data and minutes and I was advised by the agent that I can cancel anytime. Time went by, I couldn't afford anymore then I was told that I have to pay R2000 for cancelation fee. I still have the contract and now cancelation fee reduced to R500 which I still can't afford. They brush the fact that one of their agent mislead me.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Sept 2024, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2024, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
TM
Thato M's updateReviewer Update
21 Sept 2024, 14:03I haven't received a call
TM
Thato M's update21 Sept 2024, 14:03
Reviewer Update
I haven't received a call
Vodacom's replyOfficial
23 Sept 2024, 15:03Dear Thato.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Sept 2024, 15:03
Official
Dear Thato.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Best regards,
TM
Thato M's updateReviewer Update
03 Oct 2024, 09:31I have responded your email but no feedback until today
TM
Thato M's update03 Oct 2024, 09:31
Reviewer Update
I have responded your email but no feedback until today