NL
Nicholas L

1 reviews | Active since Dec 2016

27 Sept 2017, 12:37

Cancelation fees

So i requested to cancel my contract with Vodacom and then recieved the cancelation fees, now my contract is purely data only, and is R169pm (no device) and i have about 12 months left, i thought since its data only ill probably pay R400 or so, but they are asking for R1900????? If i were to keep the contract i would end up paying R2000. Is this fair? I mean in my mind i dont owe Vodacom anything, i have no device, no insurance and ive been with them for years. How can they be so ruthless, this is how hatred for a company is formed

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2017, 13:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,