Cancelation department needs better training!!!!

Called in to cancel my contract as it was up for upgrade, the 1st consultant said that all was in order but didn't cancel it because I found out from getting a call from the upgrades department that it was still active. Called in again for the same thing and the same thing happened. After calling in the 3rd time I was assisted by a very kind gentleman but the damage had already been done. I was promised I would be credited back my funds as it was not my fault the contract didn't get canceled in time, but no mention till today.