Cancelation

February 2024 i took a contract with vodacom in April barely 3 months into the contract the fees increased. This year again the fees increased so 12 months into the contract the fees increased twice. What was more upsetting was that i was paying R350 for 1g and 100 minutes R350, then decided to cancel the contract early there was vat that i enquired about and i was not answered. The quotation was maybe on the 4th of April and to my surprise when i got to the store i was asked to pay for the April bill, which was shocking considering that i made it clear that i want to cancel so the quotation should have included everything now when i count the months vs what i paid it really didn't make sense.

An email was sent by the store to cancelation and i did indicate that i don't wanna keep the number as pre paid. Which might, i don't know what that even means because my understanding is that i will keep the number and buy airtime and data on my own. To my surprise they canceled my number i can't make calls or anything, what is worse is they are canceling it while i paid for service.

For the inconvenience caused i want vodacom to refund me since they decided to switch off services, moreover i want to use my number with my own airtime and data.

Sies man how can they blocked while i paid