Cancelation and refund policy

Tried to cancel mobile router contract from July 2025 due to not having signal. I called numerous times, went into the shops, mailed. And then I’m shown from the one department to the other.

I was told in August already that I will be refunded for the months the are still deducting premiums from my account. By mid/end of Sep I received an email that my contract was reverted to pre-paid. And since Sep, each month, different strange amounts are being deducted from my account.

Went into a vodacom shop yet again, where they logged service queries. When i called to follow up they say it shows my account has been credited already i must mail refunds department because the funds do no show in my account. I mailed them, now i received a mail, from refund, with no answer, just stating the resolution is with cancelation department.

Firstly, this is not seriously bad service, vodacom is *****ing people’s money. I understand now why there are so many court cases against vodacom. They are an ********* company with no values.

Secondly, they have the worst procedures I have come across. You can not call them if you have a query and do have a vodacom mobile line. Some services you can only do in the shop and some only via telephone and others only via mail. Go back to the drawing board and get a proper service model. You escalate problems by bad service models. Problems cant be resoved this way.

Train and authorise your people to be able to do their jobs, those poor people in the shops has no authority to help a person. They also need to call the call centre and are sent back and forth when they are actually once in a while trying to help you.

I will need to report this to the authorities. Because Vodacom is *****ing my money, not only from my bank account, but for all the calls I had to make from another service provider, the petrol i had to drive out to town to try to resolve it and the time i had spent on the phone, while I could have worked to earn money is costing me.