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Ouma M
1 reviews | Active since May 2021
11 Dec 2024, 10:35
Cancelation
I requested an cancelation on some of my numbers on 25th of October and I received a confirmation that they were canceled. Now to my surprise 2 numbers were still billed for this month and when I called the customer they putting from pillar to post and wasting my time for something that is not my fault now I have waste my time calling and talking to a tobi that doesn't resolve my problem
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Replies (2)
Vodacom's replyOfficial
11 Dec 2024, 12:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2024, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Ouma M's updateReviewer Update
06 Jan 2025, 11:29I have been waiting for feedback on my case and my invoice for this month still includes the numbers requested to be closed on your email you requested proof of payment and they were provided in the 17 December and still nothing has been done. You just closed the case for your own turn around time without resolving my issue
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Ouma M's update06 Jan 2025, 11:29
Reviewer Update
I have been waiting for feedback on my case and my invoice for this month still includes the numbers requested to be closed on your email you requested proof of payment and they were provided in the 17 December and still nothing has been done. You just closed the case for your own turn around time without resolving my issue