Cancelation

I have two business fibre lines where I requested one to be canceled as i don't need it anymore SR*** this was logged last year and I'm not being assisted. Call status keeps saying pending. I keep doing follow ups, I call I send emails with no luck.

The last time I complained I asked the outstanding amount and I was sent an invoice with the amount of R1398,41. I paid R1400 and my wifi is still not working. Please do me a favor and cancel both lines. Cause now I don't know how much I'm supposed to pay with no one assisting me. And i did mention that I need the other line to be canceled so that I can pay whatever amount that's outstanding. I paid that amount without the other one being canceled. Clearly there's another amount which I know nothing off.