IM
Innocent M

1 reviews | Active since Sept 2021

05 Sept 2021, 11:45

Cancel your Vodacom fiber service before your encounter issues

Vodacom fiber is a nightmare if u want peace of mind use a different provider, I was warned that should you encounter an issue with vodacom fiber they never assist and they never get back to you. Since Monday I have been calling them due to not having internet from legal all the way down ,sent numerous POP’s called all week to no no solution to date I have received any feedback from all the consultants I spoke to and have not had my service internet restored

Vodacom will force you to follow their processes that they themselves don’t follow and can’t implement

If u want better service find an alternative fibre provider .vodacom is not cut out for such their customer service and turnaround time is of no help. You will not get assistance from anyone

0
Replies (2)
Vodacom
Vodacom's reply05 Sept 2021, 16:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
IM
Innocent M's update05 Sept 2021, 17:47
Reviewer Update
There’s really no need to assign anyone on the case because no one is going to get back to me. They failed the entire week so I am not really interested in anything that has to do with vodacom, your customer service is the worst