CANCEL YOUR EMPTY PROMISES!

Item: Vodacom
Rating: 1
Author: Nicolaas L

DISGUSTING SERVICE ONCE AGAIN!!

CALL CENTRE CALLED US TO DO TWO UPGRADES! THE CONTRACTS WAS PROMISED WITH BONUS FREE!!!!!! ADDED VALUED SERVICES!!! THEY PROMISED JUST SO THAT WE WILL ACCEPT! NOW FROM THE FIRST OF JANUARY!!!!! NOTHING???? WE HAVE SPEND SO MUCH MONEY ADDING AIRTIME AND DATA!

THIS IS THE SECOND COMPLAINT REGARDING THIS ISSUE!!!

WE ARE REQUESTING OF VODACOM TO CANCEL OUR CONTRACTS!!! REVERSE THE UPGRADE AND PORT US TO PREPAID!!! THIS WILL BE THE LAST TIME THAT WE DO ANYTHING WITH VODACOM!!!

I EXPECT OF YOU TO CONTACT ME VIA EMAIL!!! AS I SAID ON MY FIRST COMPLAINT WE HAVE TERRIBLE VODACOM SIGNAL AND CAN BARELY HOLD A CALL!!!

PLEASE EMAIL ME THE DETAILS TO PICK UP YOUR DEVICES!

THIS IS HIGHLY DISSAPOINTING!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Jan 2024, 07:51

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply23 Jan 2024, 07:51

Official

Best regards,

Vodacom's replyOfficial

25 Jan 2024, 06:46

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised the 500min monthly Voice Bundle @90% Discount has been added ((Order: ***). Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply25 Jan 2024, 06:46

Official

Best regards,

CANCEL YOUR EMPTY PROMISES!

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