CANCEL VODACOM - LITERALLY WORST SERVICE EVER.

I would not even give this a 1 star rating - even after many years of being a loyal customer.

Due to the current pandemic I was on unpaid since end of March 2020. Until June 2020, I was able to payments to Vodacom for my contract. However, since I was unpaid and money running dry I reviewed and knew I was no longer going to be able to commit and make payments especially when the finances were needed else where. I reached out to Vodacom countless amounts of times via email, Twitter and telephone to ask for assistance in cancellation without penalty. I explained the situation in detail (although, during a pandemic should have been self explanatory). I reached out before the account went into arrears.

Eventually I was helped and I converted my account to be prepaid and to only pay off what I owed. Once this was done I could cancel my contract if I wish to have it reinstated. I asked for proof of this, but to this day I have never received.

Today, I owe R791.00.

When I checked regarding the account apparently I still have 5 months of contract left which was accumulated.

This was not shared with me. Even after every discussion I requested everything in black and white which was never received, not even an SMS of any change or agreement.

A gentleman, by the name of Thabiso, is the only person who had the audacity to explain the whole situation to me. To my utter shock when I found out I will still be tethered to Vodacom for a few more months. This is basically hell for me.

I feel Vodacom took advantage of this. Bleeding helpless dry. When I knew I could keep making payments I reached out immediately to inform them and shared my unpaid status with them by means of a letter from my employer.

Vodacom - I am making it known I want my contract cancelled immediately without penalty once the R791.00 is paid.

I don’t care if the contract is reinstated to cancel it, but I don’t have a penny to spare during a pandemic. This is unacceptable and so stress on top of everything else.

Vodacom is the sole reason I will run into debt.

You have my details and request since 04th June 2020. I expect my request to cancel without penalty will be honored in light of the above and the ongoing pandemic. And dear Vodacom, if you even have a soul, you won’t think twice about this. I won’t even wish this situation on my worst enemy.

Thinking of all the families you have put in the same situation.