IC
Ivan C

1 reviews | Active since Aug 2010

14 Mar 2016, 16:27

Cancel Vodacom contract within cooling-off period

Hi,<br> Please note that I took out a new Lumia 950 XL phone contract with Vodacom at Capegate, last week. But I subsequently informed them that I'm returning the phone as it wasn't what I expected. The phone is a big let down and has many issues and isn't user friendly at all. The battery becomes almost too hot to the touch, the keyboard obstructs the text on the screens, the phone is very slow, Wi-fi is disrupted intermittently, and my list goes on. Hence the return.<br> <br> The store refused to take the device back although I know by law I'm entitled to return the device within 7 days if I'm dissatisfied with it.<br> <br> I have already taken this up with the Consumer Protector. But I'm doing this to give the shop and opportunity to redeem themselves. And to warn others.

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2016, 10:39
Official
Hello wiettie1,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Mrs K
Consumer Website Team