SL
Susanna L
1 reviews | Active since Jan 2020
07 Jan 2020, 12:57
CANCEL VODACOM CONTRACT
One of my cellphone contracts ended in December 2019. I was advised at tygervally vodacom that the only way I can cancel my contract is to contact this number: ***, but there is no operators available!!!!! I then contacted 082 111 and 082 135 still no operators available, and I've emailed customer service - no response. Vodacom is very quick to call you when you need to upgrade, but when it comes to cancellations - its a struggle!!!! CANCEL MY CONTRACT! Before I take my business elsewhere.
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Replies (2)
Vodacom's replyOfficial
07 Jan 2020, 14:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2020, 14:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jan 2020, 10:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2020, 10:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,