MR
Marijke R
1 reviews | Active since May 2011
08 Jun 2022, 10:53
Cancel vodacom before you visit new country
Long story short. On a sailing trip to Namibia my phone fell overboard.
I contacted vodacom as soon as we arrived to arrange for a sim swap. After many hours of talking with support, I was told the only way to do a sim swap was to purchase a new contract sim card and have it couriered to Namibia and then the swap could be done. I did so at great expense.
I contacted Vodacom support again to complete the sim swap and I am now being told it is not possible! After all the costs and frustration the support agent refuses to assist and they keep referring me back to Tobi, Vodacoms robot assistant. I am fed up!
Surelly I am not the first client to be stuck in a situation like this?
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Vodacom's replyOfficial
08 Jun 2022, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2022, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MR
Marijke R's updateReviewer Update
08 Jun 2022, 12:25How are they going to contact me? My phone is at the bottom of the ocean I don't have a SA number due to the fact that I can't do a sim swop.
They can only reach me on a Namibian number.
I cannot access my banking or anything due to the fact that it wants to share the OTP with my number.
They can only reach me on a Namibian number.
I cannot access my banking or anything due to the fact that it wants to share the OTP with my number.
MR
Marijke R's update08 Jun 2022, 12:25
Reviewer Update
How are they going to contact me? My phone is at the bottom of the ocean I don't have a SA number due to the fact that I can't do a sim swop.
They can only reach me on a Namibian number.
I cannot access my banking or anything due to the fact that it wants to share the OTP with my number.
They can only reach me on a Namibian number.
I cannot access my banking or anything due to the fact that it wants to share the OTP with my number.