CM
Cyril M
1 reviews | Active since Oct 2020
29 Jul 2022, 20:53
Cancel voda-****
Third week with the same issue and none have been resolved, each and every single time I buy data, my data does not work and they're constantly promising to refund me yet again I'm repeatedly going through the same issue...
Their call center agents are as confused as we are in terms of the refunds, one will tell u to wait 48 hrs the other we'll say a week or more... Vodacom is just a ****y network provider now
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Jul 2022, 09:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2022, 09:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Aug 2022, 15:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the below feedback was provided.
Dear Customer, we have updated your profile please go into your settings and turn flight mode on for 10sec then turn it off then reboot your device. We have also reallocated a 30Day data bundle for any inconvenience caused. Please accept our sincere apology for any inconvenience caused. Regards Consumer Website Team
Dear Customer, we have updated your profile please go into your settings and turn flight mode on for 10sec then turn it off then reboot your device. We have also reallocated a 30Day data bundle for any inconvenience caused. Please accept our sincere apology for any inconvenience caused. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Aug 2022, 15:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the below feedback was provided.
Dear Customer, we have updated your profile please go into your settings and turn flight mode on for 10sec then turn it off then reboot your device. We have also reallocated a 30Day data bundle for any inconvenience caused. Please accept our sincere apology for any inconvenience caused. Regards Consumer Website Team
Dear Customer, we have updated your profile please go into your settings and turn flight mode on for 10sec then turn it off then reboot your device. We have also reallocated a 30Day data bundle for any inconvenience caused. Please accept our sincere apology for any inconvenience caused. Regards Consumer Website Team
Best regards,