CANCEL THIS CONTRACT

Dear Lennon, I thought that you might like an update on how this is going - thanks so much for checking in on the progress, truely great customer service from you once again... After the THIRD time you sent my broken phone back to me to have fixed (because the whole of VODACOM ONLINE is for some unknown reason not capable of doing it for their customers) I have driven 45 mins to the Vodacare in Tygervalley and handed the device in on Saturday, 02 March. I received an SMS today, 18 March saying that it was ready for collection drove again to have it pick it up. Got to the store and was handed a box, whilst walking out - I thought to myself 'better just check that all is okay, as I am not planning on ever returning to any Vodacom outlet ever in my life'. Turns out I was handed an EMPTY box, with NO PHONE. Luckily for me, I was still in store when this happened - imagine me trying to explain this to you lot afterwards.. So, my question is - what happens now??????? I can tell you - this marks ANOTHER 3 months of get this darn contract cancelled. This marks the start of another row on calls to VODACOM shops / repair centres, only to be promised to be called back and it never happens.. This marks another 3 months of NO ONE TAKING RESPONSIBILITY (EVER). This marks another 3 months of paying for something that I DO NOT HAVE... But, you get your money each month, so all good, right? So i have copied any one and everyone in the e-mail to see if various VODACOM departments can co-ordinate between themselves and resolve this issue in a way that works for your mutual client. My guess is - this will not happen, although I do plead for you to prove me wrong just this once... I don't know where my phone is and through no fault of my own - PLEASE REFUND MY MONEY THAT I HAVE PAID OVER THE PASSED 4 MONTHS AND CANCEL THIS CONTRACT AND RELEASE ME FROM HAVING TO DEAL WITH TOTAL & UTTER CIRCUS THAT IS VODACOM. i EXPECT TO BE CONTACTED TOMORROW (19 Marc 2019) - WITH A SOLUTION TO THIS (and by solution, I mean VODACOM will come to the party and actually do something to help) - I REFUSE TO CALL AROUND TO FIND OUT WHERE THIS PHONE IS, AS NOT ONE PERSON IN YOUR COMPANY HAS SHOWN ME THAT THEY ARE ABLE AND CAPABLE OF TAKING OWNERSHIP / RESPONSIBILITY AND RESOLVING AN ISSUE THAT SHOULD NEVER HAVE GONE ON AS LONG AS IT CURRENTLY IS) You wouldn't fix my phone - you wouldn't give me a new one - so wondering what your solution will be here??? Please do let me know SOON. It is not fair to keep me paying and you keep playing around. Andrea ********** On 2019-02-25 16:56, Vodacom Online Admin wrote: There is a new comment in the ticket submitted by Andrea Classen to Vodacom Online Admin Department

Comment added by : Andrea Classen

Comment Content: THIS IS THE WORST POSSIBLE CUSTOMER SERVICE I HAVE RECEIVED IN MY LIFE... I DO NOT WISH TO DEALT WITH YOU EVER AGAIN! GET THIS SORTED AND REFUND THE MONEY THAT I HAVE PAID OVER THE LAST 3 MONTHS! i EXPECT A CALL TOMMORROW AT 09H00 FROM ANOTHER OTHER POSSIBLE PERSON THAT HAS TO ASSIST ME WITH THIS.