CN
Charinda N

1 reviews | Active since Nov 2023

18 Jun 2024, 15:24

Cancel the CONTRACT!

I am extremely upset I have send written cancellations from Jan 2024 after the one contract end date magically moved to end Jan 2024 from Dec 2024. still Questioning how they got to that because it was taken out on the same date the first two and the same with the last two. its been almost a year since they stopped using those numbers. After a few calls i got 3 cancelled in Feb. Again requesting cancelations. In April When is still cot the debit order i stopped the debit from my bank because the contracts was cancelled. No i get a request to pay to prevent action! I Think Vodacom has to refund me for there delayed cancelations after numerous written request and calls... Sent: Friday, February 9, 2024 2:01 PM To: ***; ***; ***; ***

Subject: *** / I***-7

Hi

Not sure why there is a Quotation Expiry Date: 2024-03-06 for the cancelation

Quotation Date : 2024-02-05 signed Cancelation Ref via call - Quotation number ***97 923 - *** ***01 625 - Waiting for Quotation Number ***57 376 - *** ***53 988 - *** APPLICABLE CHARGES Handset / Migration Fee (VAT incl.): R0.00

Call 09/02/2024 @13:09

Number Plan Contract end date Cancelation Ref *** RED flexi 200 29-Oct-2023 ******8 5081 RED flexi 200 31-Jan-2023 ******2 8944 RED flexi 140 30-Nov-2023 ******5 6602 RED flexi 140 30-Dec-2023 ***53 988

First written request to end all contracts was send 23 Jan 2024 002HQaJTGSD7TTD8

Follow up was send 26 Jan 2024 002HSaJTYV4BE0RS

And again 05 Feb 2024 002HSaJUPMF7NB2D

Call 05 Feb 2024 at 12:30 No ref recieved

0
Replies (1)
Vodacom
Vodacom's reply19 Jun 2024, 08:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team