1 reviews | Active since Jun 2016
Cancel services without any notification
<p>My account was paid late this month. I have been a client with Vodacom for over 10 years. They decided to cancel my subscription with no prior notice given. No calls, no sms's nothing. I had a previous complaint with them. It took them about 12 months to sort out that complaint (their promise is that quries be sorted out in 21 days lol). And yet they can suspend my services because I paid a few days late. I want to give notice now for when my contract ends but they do not allow this. No and if I cancel now their "reasonable" cancellation penalty is 75% of the outstanding term lol.What a joke. I just cant wait for the contracts to lapse so I can spend my money elsewhere. I am sure there are many providers in todays economy that will gladly take a customer that pays R1000 per month on contracts. So I have paid my arrears account and got this really nice letter from them afterwards telling me that they will take legal steps. No really this was the perfect example of how to chase a good client in a bad economy. Vodacom I would like to now advise you that we no longer have a good relationship. The damage is done and there is no repair this time...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
