WT
Willem T

1 reviews | Active since Dec 2020

21 Dec 2020, 14:25

Cancel of Vodacom contracts

Good Morning My name is Willie Taylor and I am writing this letter cause I am now sick and tired of Vodacom’s service. I cancelled one of my numbers 2 months ago which is just not happening. It’s the second month after my contract expired and still I have to paid for it after I informed them 15 days prior my contract expired to cancelled it, They promised to give me credit on this number with only empty promises as usual from customer care. Today I called 5 times to cancel all my contracts without any luck. They keep on referring me or just cut the line. I at last got through and asked to stop all my contracts as all are long over their expired dates. They said I will get an sms on the different lines which obviously will not happen. I usually do not have problems with Vodacom, but settle your handset payments or cancel a contract and you can be very sure they will not stop payments.

0
Replies (3)
Vodacom
Vodacom's reply21 Dec 2020, 16:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
WT
Willem T's update21 Dec 2020, 21:04
Reviewer Update

Good MorningMy name is Willie Taylor and I am writing this letter cause I am now sick and tired of Vodacom’s service. I cancelled one of my numbers *** for 2 months which is just not happening. It’s the second month after my contract expired and still I have to paid for it after I cancelled it, with only empty promises as usual from customer care.Today I called 5 times to cancel all my contracts without any luck. They keep on referring me or just cut the line. So, no depot order this month I also taped my conversations, same as you. Please rectify.Cancelled the following numbers contracts as from immediate effect and make it pay as you go:************ I will send a letter to hellopeter and definitely on social media after this letterRegards, They only sropped my number ***. The actual numbet whete the complain startet was ***, if it was not for this, I would have continou with my cotracts. None of the above requested are stopped, AS I requested. Please ensure that all the numbers is changed to pay as you gou
WT
Willem T's update21 Dec 2020, 21:06
Reviewer Update
Please put all my contracts except the data one one pay as you go