Cancel of Fibre Order

I have been trying to cancel a fibre order with Vodacom through Vuma for a the past week no installation has been done at my premises and this is stalling my installation with another Service provider every time I call in they say they will get someone to call and assist but nothing has been done since, I need internet in my home and Vodacom is delaying this. The sales order number is SO 180 ********** 91 The order was put in on the 15/06/2018 which is almost 2 months ago surely nothing is happening there neither were there any phone calls to make us aware there is an open order . This should be a simple process as I am not under any contract and have not received anything from Vodacom with regards to Fibre . Kind Regards