fS
francois S

1 reviews | Active since Jan 2011

12 Mar 2026, 09:39

Cancel **** no plz

I had a old contract no which has been converted to a top up no which i subsequently stopped using. This no *** has been allocated to someone else according to the staff in vodacom shop. last night all my contacts received a whatsapp mess from this no asking for money , pretending to be me. i asked staff at vodacom shop to cancel this no completely , but they responded that i must complain on hellopeter to get vodacom to cancel this no. Sovodacom plz cancel no *** as **** operation are being conducted from it.

Thanks

0
Replies (2)
Vodacom
Vodacom's reply12 Mar 2026, 10:12
Official
 Dear Customer, 

 Thank you for making us aware of your complaint. 

 Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

 ***Please note*** Beware of phishing ****s. 

 Vodacom will not contact you via Whatsapp to request your personal details 

 Regards, 
 Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Mar 2026, 10:54
Official
Dear Francois

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded to you via email. Regards Vodacom Consumer Website Team

Best regards,