bN
beauty N

1 reviews | Active since Jul 2014

18 Jan 2025, 09:17

cancel new contract

Vodacom is frustrating i have been calling the whole day yesterday and today so i took out a new contract however my husband gave me money to buy it cash and i have trying to cancel it. i have been calling *** and the prompts says if you are calling form the number you are quiring about like how when i dont have a vodacom phone. can they cancel this thing please.they better cancel cos they will never receive any funds

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Replies (7)
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beauty N's update18 Jan 2025, 09:27
Reviewer Update
the qoute is valid for 14 days i still have not received anything please cancel cos all your numbers are **** so i can see i will have problems going foward
bN
beauty N's update18 Jan 2025, 09:28
Reviewer Update
cancel qoute *** account no : I***-7 since i cant go through since i dont have vodacom number
bN
beauty N's update18 Jan 2025, 09:37
Reviewer Update
i dont want it so dont bother with delivery as you will never find anyone there and i cancelled within 14 days and i never signed any contract do yourselves a favor and cancel this nonsense before i exercise my consumer act rights
Vodacom
Vodacom's reply18 Jan 2025, 11:24
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Jan 2025, 13:14
Official
Dear Customer,

We are unable to reach you on the listed number, to further assist, kindly provide us with:
- Your contact number.
- A time to call you.

We await your response.

Regards

Consumer Website Team

Best regards,

bN
beauty N's update22 Jan 2025, 09:33
Reviewer Update
i dont want to be contacted dont waste your time and dont respond privately responds right here. order K*** packed for who i thought i was clear and you are putting skynet under risk that place is very dangerous, i was clear within 24 hours I DONT WANT THIS CONTRACT
Vodacom
Vodacom's reply23 Jan 2025, 17:00
Official
Dear Customer,

After many contact attempts, we are unable to reach you. We have also unable to proceed wit your request, as you've not provided us with the requested information.

We will be closing your query from our end. 

You may reach out to us again, in case you require additional assistance or alternatively, please contact Cancellations on *** (free from your Vodacom SIM)

Regards

Consumer Website Team.

Best regards,