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Masape Mama'kabelo Makwala
1 reviews | Active since Jul 2020
01 Dec 2020, 13:04
Cancel my contract please
Vodacom is the worst, an upgrade was made on my account, **********ly so and another line was added, since June, I have been trying to get assistance with no luck, today I called for over two hours and they keep cutting me off, I really need assistance, I want the whole contract canceled, I am tired of going back n forth, I feel like they r just taking me for a ride, it's like they don't want to assist, they can do an upgrade and add a line without my knowledge but when they have to help me it's another story, I'm very disappointed with vodacom, very very disappointed
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Dec 2020, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Masape Mama'kabelo Makwala's updateReviewer Update
03 Dec 2020, 12:01I got a call yesterday from an agent from vodacom saying he is replying in connection with my review here and told me he canceling the contract and that he will send an email as proof but today I call vodacom and my contract is not canceled, this is the worst service ever, Vodacom is the worst cellphone provider
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Masape Mama'kabelo Makwala's update03 Dec 2020, 12:01
Reviewer Update
I got a call yesterday from an agent from vodacom saying he is replying in connection with my review here and told me he canceling the contract and that he will send an email as proof but today I call vodacom and my contract is not canceled, this is the worst service ever, Vodacom is the worst cellphone provider
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Masape Mama'kabelo Makwala's updateReviewer Update
03 Dec 2020, 12:02You are so quick ta grant upgrades, **********ly but u r failing to assist me, the owner of the account????
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Masape Mama'kabelo Makwala's update03 Dec 2020, 12:02
Reviewer Update
You are so quick ta grant upgrades, **********ly but u r failing to assist me, the owner of the account????