1 reviews | Active since Aug 2016
Cancel my contract!Open up my phone!Pay back my money!
<p>Vodacom keeps billing me for a contract phone despite calling Cancellations Dept and switching off my service for three months . My phone contract expired 1 July 2016; in April Vodacom asked me if I wanted to extend I said no; they asked again in May and June and I still said I wanted it cancelled. I cancelled with cancellations in June but they only cancelled one of the two lines and have been billing me since June - every single month and switching me off when I didn't pay the "outstanding payments". I have called Cancellations Dept three times in as many months, spoken to "Supervisors" and done so with the assistance of Vodacom Shop Lakeside Mall in Benoni and still continue to be billed and still continue to have my calls blocked. PLEASE CANCEL MY CONTRACT AND PAY ME BACK MY MONEY!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have been trying to reach Vodacom Subscriber Collections Centre for several hours now to have the non-cancellation of my contract resolved and my line restored without success: when I ask to speak to a Supervisor am put on hold interminably. I am utterly frustrated and annoyed at the inconvenience Vodacom actions have caused me and being unable to speak to someone who can assist is just unacceptable.
I have been trying to reach Vodacom Subscriber Collections Centre for several hours now to have the non-cancellation of my contract resolved and my line restored without success: when I ask to speak to a Supervisor am put on hold interminably. I am utterly frustrated and annoyed at the inconvenience Vodacom actions have caused me and being unable to speak to someone who can assist is just unacceptable.