Cancel my contract immidiately

I dont encourage anyone to have a contract with VODACOM.

Can you please cancel my contract, I am not happy with the service. This contract was supposed to end in April 2023 but they sent the HP attorneys demanded I pay double the amount which was R2 456.79 to settle the account. I paid the amount and was advised to send an email to Vodacom for a cancellation letter, I sent an email but no response. I phone Vodacom requesting the cancellation letter and they tell me my contract will end in 2025 and the account is suspended and for me to cancel I need to reactivate it first and it will be a small amount that I have to pay. On the 25th August 2023 I phoned to find out the progress and they gave me a reference saying they are logging a call on my behalf and someone from management will phone me, however, today 31st August 2023 they tell me contract will end in June 2024 and should I want to cancel it will be premature cancellation of R4,612.84.

I also want to listen to the recordings.

This phone does not even worth R 3,000.01 that is included in the cancellation fee.

Amount includes:

A - Subscription - Balance of Contract 1,385.85 207.88 1,593.73 Airtime Subscription - SMART TOP UP XS+ (R184.78 per month x 8 months remaining)

Premature Cancellation Discount

1,847.80 -461.95

277.17 -69.29

2,124.97 -531.24 B - Equipment (Device) 2,608.70 391.31 3,000.01 C - Unbilled Usage 16.61 0.00 19.10 D - Upfront Payment 0.00 0.00 0.00 E - Outstanding Account Balance 0.00 0.00 0.00

You are complicating my financial life.

Can someone from Vodacom phone me to assist. I went to the store but they are also saying I should phone the call center.

Reference for payment to HP attorneys: HP***

Reference for Query: ***

Email sent to Vodacom:

"Good day,

The account has been paid and a proof of payment was sent on 06/07/2023 and is waiting to be allocated and updated on the account."