XM
Xolie M

1 reviews | Active since Jun 2022

22 Jun 2022, 09:38

Cancel my contract

Hello I need help with Vodacom. They keep on debiting for services I don’t need and I don’t use anymore, I called them months in advance and I also called them during the month when my contract was suppose to expire to tell them to cancel it…They told me my account is in arrears I should pay such amount and I did just to get information on what’s going with my account and why am I being debited while I kept on calling them to tell them to cancel my contract, they told me to wait a couple of hours for the money to reflect I kept on calling after hours they said I should wait 24th, 48hrs now it’s 72hrs just for me to get information on why am I in arrears while I called them and asked them to cancel my contract after paying which it was suppose to end in May yet keep on sending me messages to pay money for services I asked them to cancel. Where’s the honesty

0
Replies (3)
Vodacom
Vodacom's reply22 Jun 2022, 10:23
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
XM
Xolie M's update25 Jul 2022, 19:09
Reviewer Update
I want my money back I said cancel everything now why am I getting debits from vodasure I hate this network I want my money back and this is the reason why I wanted to cancel everything with you Vodacom because all you know is take peoples money and no service 🤬🤬🤬🤬🤬
XM
Xolie M's update25 Jul 2022, 19:10
Reviewer Update
THANKS FOR NOTHING!!!!!!!🤬🤬🤬🤬🤬