PG
Pavisha G

1 reviews | Active since Apr 2021

04 Apr 2022, 18:51

CANCEL MY CONTRACT

Seeing all the negative reviews I highly doubt the matter will even be further actioned. I havs been calling Vodacom back amd fourth, and visited Vodacom on several occasions now. I have been debited extra on my contract, I received proof from a manager showing that I received my contract on a promo whereby I receive a sim for data and another for airtime (which on a call recording I said I dont need and was advised I would never be charged for it) I have apparently been debited incorrectly since last year OCTOBER, but only noticed from January. I have not been refunded, I even had an agent drop the call on me( also recorded) because she could not answer my questions (also, she said I shouted at her which I never did, being a call agent myself) I also in the interim wanted to see if I would qualify to add a fitness watch to my contract which was declined (laughable as Vodacom is debiting MORE than the agreement and breaching contract)

0
Replies (1)
Vodacom
Vodacom's reply05 Apr 2022, 07:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team