Cancel my Contract

Cancel my unused numeber *** that i phoned *** several times from November 2020 and all the promises that next month it will not reflect anymore. Empty promises. This week i was asked if i wanted to upgrade my other two existing products, i asked about the one that was not cancelled and was told they could not help me with that. You seem to be a Company that wants from its customers but dont actually want to help us. At the end of January when both contracts ends I will just go to the bank and cancel the debit order as phoning your cancelation number *** is not helpfull. Will rather take all my Bussiness and my Family's bussiness to one of the other operators...

Firstly according to Section 14(2)(c) of the Consumer Protection Act 68 of 2008 (CPA), service providers need to provide you with 40–80 business days’ written notice or “any other recordable form” of the fact that your cell phone contract is coming to an end, thereby giving you the opportunity to cancel the contract on time. A “this is just not working out” type of scenario. Which is 100% fine. I mean not everyone is compatible. Service providers included. On top of that, service providers are no longer allowed (according to the CPA) to immediately renew your cell phone contract without your express permission. Whew, that’s a relief. It’s like someone you have just broken up with taking residence on your favourite couch without any indication of their intention to leave. Thankfully the CPA is like your very own Interim Protection Order and prevents this from happening. At all times it is up to you, the consumer, to decide whether you wish to continue, wish to cancel or wish to terminate early. The choice is yours.