Cancel My Contract As you cant assist - I am sitting with a phone I cannot use due to soft lock. This is 2 weeks now.

I have upgraded mt contract at the last week of July. My first installment is the 25th of August 2019.

From the 3rd of August my number has been going on Soft Lock for Credit Limit. The issue has not been fixed yet and I cannot use my phone from 18:00 daily. I always have to call the call centre to unlock the phone. I have to hold for long before I get assistance. Last week I was asked to pay R350 and the problem would be fixed. I made the payment but the problem persists.

Now I am sitting with a pone that is not working because when I call the call centre to unlock the system tells me I have reached the limit of contacting them and should try again on the 2nd of September,

I am a manager and use this phone for business. I have been off line since yesterday.

Vodacom tells me they have logged a call with back office to fix this - this is 2 weeks now and I am still battling.

Can Vodacom Cancel My contract and take their phone. I do not want it anymore and please do not deduct installment on the 25th of August as I did not use the phone.

My number is ***