1 reviews | Active since Jan 2016
Cancel MTN - PORT to Vodacom NO PHONE for 6 days
20/01/2016 Cancel MTN contract and sign VODACOM contract. Number to port. 48 hours to activate as per agent. 21/01/2016 phoned customer care they advised port support is only available between office hours. 22/01/2016 still no port went to shop SIM still not activated.23/01/2016 Because I have work obligations my Dad took time off work to go to shop. Dad took picture of SIM and Vusi the manager advised that wrong SIM card was activated on the network. The correct SIM was registered on Vodacom system. Vusi followed up with support and they confirmed that SIM will be activated on Monday 25/01/2016 as NO activation is done on weekends. 25/01/2016 Monday at 12:00 noon till no activation. At 13:00 I phoned Vusi to enquire any feedback he advised that between 17:00 & 18:00 the line will be activated.My dad went to the shop at 17:30 and Vusi advised that he did escalate however NO PHONE service at 20:00. If I DONT have my phone line ported by tomorrow 12:00 I will cancel the contract with VODACOM with immediate effect and Vodacom will sign and Affidavit that the contract has been cancelled due to lack of service from their side. I will not recommend Vodacom.
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
