Cancel if you not happy and we will charge you

On the 10th September, I submitted a relocation application, which was logged as SR*** and was advised that this will be done within a month.

On the 04th October, i called to follow up, to which I was advised my relocation request was not recorded and the gent I spoke to advised he had escalated my request.

On the 06th October I called again and the agent was very rude and told me if I wasn't happy with the service, I should just cancel. To which she proceeded to create a cancellation SR***.

On the 08th October, I reached out to the agent that assisted me to get the fibre in the first place, to which he advised it would be easier to cancel and re apply.

On the 10th October I received a statement for recovery costs.

On the 11th October, I called and the agent seemed very helpful and promised to escalated my relocation once more, also promised to give me a call with feedback.

On the 12th I called once more to follow up and the agent was also nonchalant weirdly though after our call, I received another SR for cancellation, this is not what was discussed, so I am quit confused how are we here again.

All I would like if for my fibre, which by the way I have paid for, to be reconnected at my new address which is fibre ready and had a previous connection. I am not sure why this is such an impossible ask.

I would request that someone please get back to me.