GW
Gavin W
1 reviews | Active since Apr 2010
13 Feb 2024, 18:15
Cancel get cancellation to take call
Party in the background so the agent claims my signal (5g full signal) is the problem and cuts call repeatedly... trying to cancel is impossible... time to go to the ICASA
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Feb 2024, 08:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2024, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GW
Gavin W's updateReviewer Update
14 Feb 2024, 17:37This is actually the third time I have experienced loud parties in your call center impeding the agent's ability to take calls. Maybe stop taking calls when the party starts so that customers don't have to go to other forums to actually get a response from a human being... sorry TOBI is just not creating a connection that shows Vodacom cares about service. It's creating the opposite; Vodacom really does not want to talk to customers.
GW
Gavin W's update14 Feb 2024, 17:37
Reviewer Update
This is actually the third time I have experienced loud parties in your call center impeding the agent's ability to take calls. Maybe stop taking calls when the party starts so that customers don't have to go to other forums to actually get a response from a human being... sorry TOBI is just not creating a connection that shows Vodacom cares about service. It's creating the opposite; Vodacom really does not want to talk to customers.