WV
Willem V
1 reviews | Active since Jan 2021
04 Jan 2021, 15:01
Cancel contracts
I was told that if I want to cancel a contract, I had to phone ***. There is no answer at this number and when you request a call back, no one is calling back!! One time I phoned 082135 and the answer was in an African language.
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Replies (2)
Vodacom's replyOfficial
04 Jan 2021, 16:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WV
Willem V's updateReviewer Update
06 Jan 2021, 09:32I would like to thank Dean Davids from Vodacom that phone me at 18:30 to solve my query. He was very friendly and helpful! You are a excellent customer agent! Thank you very much.
WV
Willem V's update06 Jan 2021, 09:32
Reviewer Update
I would like to thank Dean Davids from Vodacom that phone me at 18:30 to solve my query. He was very friendly and helpful! You are a excellent customer agent! Thank you very much.