SS
Schalk S
1 reviews | Active since Jun 2013
02 Jul 2020, 14:00
Cancel contract useless
From February 2020 being cold called by Vodacom up to 3 times a day to upgrade an existing contract, after blocking all their contact numbers it has stopped. Then April in actual fact almost every month or so Vodacom want to sell another new product and when you want to explain they just hang up. We wanted to migrate with Vodacom to fibre 3 months before contract was complete but we couldnt do it, we have now waited the full 24 months for the contract to finish. We will be going ahead with fibre with a different service provider for sure. Now from yesterday Ive probably been holding on for an agent for a total of 2 hours almost and no one answers not on 135 or ***, as Im typing this i have been holding on for 10:55sec. how difficult is it to cancel a contract with these people, the staff at the store that do pick up the phones just say they cannot help with anything
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Replies (4)
Vodacom's replyOfficial
02 Jul 2020, 16:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have arranged for you to be contacted by our Save/cancellations department for further assistance.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Jul 2020, 16:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have arranged for you to be contacted by our Save/cancellations department for further assistance.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
SS
Schalk S's updateReviewer Update
03 Jul 2020, 20:30Hi Vodacom, I received the call yesterday explaining that someone would contact me, not yesterday or today which is friday did I receive such a call? I cannot call back on the line that was used to contact me. Ive sent the second email to ***. Monday is 6th July and like all other service providers if and when i finally get in touch with you I will be told I must call back at the beginning of the month to provide a months notice even if ive been struggling for almost a whole week. I have noticed that large companies such as yourselves have more staff monitoring hellopeter than just attending to normal customer care, its embarrassing as a client to have to turn to hellopeter, just if more than one person is appointed in the correct departments no one would turn to using hellopeter....... I hope this assists with your process improvement
SS
Schalk S's update03 Jul 2020, 20:30
Reviewer Update
Hi Vodacom, I received the call yesterday explaining that someone would contact me, not yesterday or today which is friday did I receive such a call? I cannot call back on the line that was used to contact me. Ive sent the second email to ***. Monday is 6th July and like all other service providers if and when i finally get in touch with you I will be told I must call back at the beginning of the month to provide a months notice even if ive been struggling for almost a whole week. I have noticed that large companies such as yourselves have more staff monitoring hellopeter than just attending to normal customer care, its embarrassing as a client to have to turn to hellopeter, just if more than one person is appointed in the correct departments no one would turn to using hellopeter....... I hope this assists with your process improvement
SS
Schalk S's updateReviewer Update
06 Jul 2020, 09:57It is now 6 July with no contact from Vodacom side, still trying to get hold of them and holding on for 10min at a time,
SS
Schalk S's update06 Jul 2020, 09:57
Reviewer Update
It is now 6 July with no contact from Vodacom side, still trying to get hold of them and holding on for 10min at a time,
SS
Schalk S's updateReviewer Update
06 Jul 2020, 10:43Have you ever been blocked by a service provider????? Well I have called so many times that Vodacom thinks I'm ********** and now there is no way of getting through unless I call a special number at normal rates, lets hope this works....
SS
Schalk S's update06 Jul 2020, 10:43
Reviewer Update
Have you ever been blocked by a service provider????? Well I have called so many times that Vodacom thinks I'm ********** and now there is no way of getting through unless I call a special number at normal rates, lets hope this works....