PB
Paul B

1 reviews | Active since May 2013

16 Nov 2016, 20:50

Cancel contract two years ago and still paying simcard been cancel by vodacom

<p>After a ********** upgrade in October 2014 I cancel my data contract with Vodacom that already expired in Jan 2014 they cancel my sim card and resolve the ***** that were committed by their own employees. But they keep deducting the contract amount from my account I went to Vodacom several times then they tell me the contract is cancel but they keep on deducting money. I can’t stop paying then they stop my other phone accounts</p>

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2016, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team