DP
Dyanadree P

1 reviews | Active since Feb 2012

09 Sept 2016, 10:14

Cancel Contract Pathetic services

<p>On the 5th September , I submitted the cancellation forms, including my ID and proof of payment as requested by Vodacom. I was advised that it will take 72 hours days to cancel the contract . Today is the 4th day from date of cancellation has still my phone is on contract.</p> <p>Thanks for the amazing wretched service after obliging to Vodacom rules and requested…</p> <p> </p> <p>Will someone in management PLEASE step up and assist me since this is very infuriating.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2016, 10:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team