Cancel Contract? It never gets action

<p>21/06/2016 I phoned ********** to cancel one of the contracts on my name as I have not been using it for more than a year. They lady even offered for me to rather migrate it to a Data account, I declined and requested her to please cancel the number. She advised it will be done and the last day of July 2016 it will be off. 15/8/2016 number is still not cancelled, they advised it will be cancelled and no further payments after Aug 2016. 13/09/2016 still not cancelled! lady says it will be canelled now and refund to be logged, 1- ********** 5591, 28/09/2016 still not cancelled, logged refund again and to be cancelled. 28/10/2016 STILL NOT CANCELLED AND NO REFUND! Get transferred from one to the other! Feel like cancelling all my contracts. Oh no wait that won't happen as VODACOM DOES NOT ACT ON INSTRUCTIONS TO CANCEL!</p>