LW
Lorraine W
1 reviews | Active since Oct 2018
30 Nov 2020, 14:44
Cancel Contract - impossible
I have tried on numerous occasions to cancel contract for ****les used by my daughters years ago. I get through and think its all done and nothing changes. Went into the customer service at Canal Walk last month and also no go. Phone today again, spoke to Michelle and once again told that an agent will phone me back. Why cant we cancel in writing and be done. I listened to their recorded messages for over 9 minutes tell me to rate their service after the call. This is the most frustrating and *********** system them use. I want to cancel contracts.
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Replies (2)
Vodacom's replyOfficial
30 Nov 2020, 16:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2020, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Nov 2020, 16:59 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contracts has been cancelled with immediate effect, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2020, 16:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contracts has been cancelled with immediate effect, as requested. Regards Consumer Website Team
Best regards,