JB
Julie B
1 reviews | Active since Oct 2018
28 Aug 2020, 10:28
Cancel Contract - HOW?
Vodacom make it next to impossible to actually cancel a contract. I searched for an email address and was directed to ***. Guess what? Bounces back as undeliverable. So you try to "manage" your account on line. But I am an MTN cell phone subscriber. My vodacom account is for a GSM intercom which does not respond to OTP messages. I want to CANCEL effective 30 September 2020.
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Vodacom's replyOfficial
28 Aug 2020, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2020, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JB
Julie B's updateReviewer Update
31 Aug 2020, 10:08You are responsive on the public forum to give the impression that you resolve issues. I am still waiting for the consultant to contact me in "due course". But I want to CANCEL before the end of this month so that September is my NOTICE month. So you need to contact me TODAY, not tomorrow, not next week....................
JB
Julie B's update31 Aug 2020, 10:08
Reviewer Update
You are responsive on the public forum to give the impression that you resolve issues. I am still waiting for the consultant to contact me in "due course". But I want to CANCEL before the end of this month so that September is my NOTICE month. So you need to contact me TODAY, not tomorrow, not next week....................