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Adri L
1 reviews | Active since Oct 2020
13 May 2022, 16:30
Cancel contract
I have been trying to cancel my Vodacom contract for a month now. I am not in the country, so I can not visit a store. I have emailed, chatted, phone the call centre, talked to Tobi it seems none of these channels can issue me with a cancellation quote. Tobi at least lets you see the option and on selection says it cannot do it. The call centre just bumps you off and emails are ignore. Tried to get issue a complaint reference number, and even that is impossible to get. They clearly do it on purpose as not to loose business and get more revenue.
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Replies (3)
Vodacom's replyOfficial
15 May 2022, 10:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2022, 10:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Adri L's updateReviewer Update
17 May 2022, 17:40Hi
I received an email on the 15th stating that the cancellation department will send me quote within 24 hours... I got optimistic for resolution.
Well 24 hours have passed, 48 hours have passed, and still nothing. Good thing I was not holding my breath as I would be dead by now.
I received an email on the 15th stating that the cancellation department will send me quote within 24 hours... I got optimistic for resolution.
Well 24 hours have passed, 48 hours have passed, and still nothing. Good thing I was not holding my breath as I would be dead by now.
AL
Adri L's update17 May 2022, 17:40
Reviewer Update
Hi
I received an email on the 15th stating that the cancellation department will send me quote within 24 hours... I got optimistic for resolution.
Well 24 hours have passed, 48 hours have passed, and still nothing. Good thing I was not holding my breath as I would be dead by now.
I received an email on the 15th stating that the cancellation department will send me quote within 24 hours... I got optimistic for resolution.
Well 24 hours have passed, 48 hours have passed, and still nothing. Good thing I was not holding my breath as I would be dead by now.
AL
Adri L's updateReviewer Update
03 Jun 2022, 00:26So I finally got the cancellation documents, paid the fees and got a message that my contract has been cancelled and I am on prepaid now. Low and behold, off course this saga can not be over - I was charged the full contract amount again in June. No billing available to explain why. No reply to emails. Please ensure I am not charged again and the refund is processed
AL
Adri L's update03 Jun 2022, 00:26
Reviewer Update
So I finally got the cancellation documents, paid the fees and got a message that my contract has been cancelled and I am on prepaid now. Low and behold, off course this saga can not be over - I was charged the full contract amount again in June. No billing available to explain why. No reply to emails. Please ensure I am not charged again and the refund is processed