Cancel contract

I have been trying to cancel my contract with you guys for the past 3 days!

I called your call centres on Tuesday in order to cancel and convert contract number to prepaid. I was sent from pillar to post - spoke to at least 5 different people. The individual contract retentions team telling me that the number is a business line (it is a former Vodacom staff line I took out whilst working for Vodacom (private sim benefit)) and therefore cannot be cancelled by them. I get transferred to Vodacom business who states that they can’t cancel the contract as it is an individual line.

Yesterday And today I was conversing with your social media team on Twitter - they run security checks on me and then everything went quiet.

Today I am on the line waiting to talk to your cancellations team and I have been on hold endlessly.

As you can imagine, am at my wits end - please can someone help me to get this line cancelled!